Security Concerns

Suspected Unauthorized Access

Symptoms: Unexpected transactions, unfamiliar login locations, changed settings
Immediate Actions:
Secure your account:
Change your password immediately
Log out all devices
Enable/update two-factor authentication
Review activity:
Check all recent transactions
Review login history if available
Document any suspicious activity
Contact support immediately:
Report suspected security breach
Provide transaction IDs and timestamps
Follow additional security guidance provided

Lost Access to Account

Symptoms: Can't remember password, lost 2FA device, changed phone number
Recovery Steps:
Password recovery:
Use "Forgot Password" feature
Check email including spam folder
Follow password reset instructions completely
Two-factor authentication issues:
Use backup codes if available
Contact support for 2FA reset
Provide identity verification as requested
Recovery phrase:
If you have your recovery phrase, you can restore wallet
Never share recovery phrase with anyone
Use recovery phrase only in official app

Updated on: 05/06/2025