Account Verification Problems
This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.
Symptoms: KYC pending, documents rejected, verification stuck
Solutions:
Document quality issues:
Ensure photos are clear and well-lit
Make sure all text is readable
Avoid glare or shadows on documents
Use original documents, not photocopies
Document acceptance problems:
Check that document type is supported
Ensure document is not expired
Verify all information matches your account details
Try a different document type if available
Resubmission process:
Wait for current review to complete before resubmitting
Address specific feedback provided
Contact support if stuck in review for over 5 business days
Account Verification Problems
Symptoms: KYC pending, documents rejected, verification stuck
Solutions:
Document quality issues:
Ensure photos are clear and well-lit
Make sure all text is readable
Avoid glare or shadows on documents
Use original documents, not photocopies
Document acceptance problems:
Check that document type is supported
Ensure document is not expired
Verify all information matches your account details
Try a different document type if available
Resubmission process:
Wait for current review to complete before resubmitting
Address specific feedback provided
Contact support if stuck in review for over 5 business days
Updated on: 05/06/2025
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