Account Verification Problems

This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.

Account Verification Problems

Symptoms: KYC pending, documents rejected, verification stuck

Solutions:

1. Document quality issues:

• • Ensure photos are clear and well-lit
  • Make sure all text is readable
  • Avoid glare or shadows on documents
  • Use original documents, not photocopies

2. Document acceptance problems:

• • Check that document type is supported
  • Ensure document is not expired
  • Verify all information matches your account details
  • Try a different document type if available

3. Resubmission process:

• • Wait for current review to complete before resubmitting
  • Address specific feedback provided
  • Contact support if stuck in review for over 5 business days

Updated on: 05/06/2025