• Transaction Issues

  Send Transaction Failed Symptoms: Unable to send tocos, transaction errors, failed confirmations Solutions: Balance and fee checks: Ensure sufficient balance including fees Check current network fee requirements Verify you're not exceeding sending limits Address verification: Double-check recipient wallet address Use QR code scanning when possible Verify address format is correct Network issues: Try again during off-peakFew readers

• Wallet & Balance Issues

  This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app. Wallet & Balance Issues Balance Not Updating Symptoms: Transactions complete but balance doesn't reflect changes Solutions: Refresh your wallet: Pull down to refresh in the wallet tab Close and reopen the app Log out and log back in Check transaction status: Review transaction hisFew readers

• Rewards & Engagement Issues

  Not Receiving Expected Rewards Symptoms: Missing weekly rewards, daily rewards not appearing, tier benefits not working Solutions: Check eligibility requirements: Verify minimum balance requirements are met Confirm account verification is complete Ensure you meet engagement minimums Review reward timing: Weekly rewards distribute on Fridays at 12:00 PM Daily rewards require active participation Check your timezone and local timingFew readers

• Account Verification Problems

  This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app. Account Verification Problems Symptoms: KYC pending, documents rejected, verification stuck Solutions: Document quality issues: Ensure photos are clear and well-lit Make sure all text is readable Avoid glare or shadows on documents Use original documents, not photocopies Document acceFew readers

• Account & Login Issues

  This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app. Account & Login Issues Can't Log In Symptoms: Unable to access your account, login errors, authentication failures Solutions: Check your credentials: Verify email address spelling Ensure password is correct (check caps lock) Try typing password manually instead of using auto-fill Reset yoFew readers

• App Performance Issues

  App Crashing or Freezing Symptoms: App closes unexpectedly, becomes unresponsive, features not working Solutions: Basic troubleshooting: Force close and restart the app Restart your device Update to latest app version Free up device storage space Device compatibility: Check minimum system requirements Update your device operating system Close other apps running in background Data and cache: Clear app cache (Android)Few readers

• Getting Additional Help

  When to Contact Support Contact our support team for: Issues not resolved by troubleshooting guides Security concerns or suspicious activity Account verification problems persisting over 5 business days Technical issues affecting platform functionality Questions about specific transactions or rewards How to Contact Support Through the app: Use the built-in support chat feature Email support: Available for non-urgent issues Emergency security: Use priorFew readers