Transaction Issues

Send Transaction Failed

Symptoms: Unable to send tocos, transaction errors, failed confirmations
Solutions:
Balance and fee checks:
Ensure sufficient balance including fees
Check current network fee requirements
Verify you're not exceeding sending limits
Address verification:
Double-check recipient wallet address
Use QR code scanning when possible
Verify address format is correct
Network issues:
Try again during off-peak hours
Check network status announcements
Consider slightly higher fee for faster processing

Purchase Problems

Symptoms: Card declined, bank transfer failed, tocos not received after purchase
Solutions:
Payment method issues:
Contact your bank or card issuer
Verify payment method details are current
Check that card/account has sufficient funds
Try alternative payment method
Purchase limits:
Check your daily/weekly purchase limits
Verify account verification level
Consider smaller transaction amounts
Processing delays:
Bank transfers may take 1-3 business days
Card payments usually process within minutes
Check email for payment confirmations

Updated on: 05/06/2025