Transaction Issues

Send Transaction Failed

Symptoms: Unable to send tocos, transaction errors, failed confirmations

Solutions:

1. Balance and fee checks:

• • Ensure sufficient balance including fees
  • Check current network fee requirements
  • Verify you're not exceeding sending limits

2. Address verification:

• • Double-check recipient wallet address
  • Use QR code scanning when possible
  • Verify address format is correct

3. Network issues:

• • Try again during off-peak hours
  • Check network status announcements
  • Consider slightly higher fee for faster processing

Purchase Problems

Symptoms: Card declined, bank transfer failed, tocos not received after purchase

Solutions:

1. Payment method issues:

• • Contact your bank or card issuer
  • Verify payment method details are current
  • Check that card/account has sufficient funds
  • Try alternative payment method

2. Purchase limits:

• • Check your daily/weekly purchase limits
  • Verify account verification level
  • Consider smaller transaction amounts

3. Processing delays:

• • Bank transfers may take 1-3 business days
  • Card payments usually process within minutes
  • Check email for payment confirmations

Updated on: 05/06/2025