Rewards & Engagement Issues

Not Receiving Expected Rewards

Symptoms: Missing weekly rewards, daily rewards not appearing, tier benefits not working

Solutions:

1. Check eligibility requirements:

• • Verify minimum balance requirements are met
  • Confirm account verification is complete
  • Ensure you meet engagement minimums

2. Review reward timing:

• • Weekly rewards distribute on Fridays at 12:00 PM
  • Daily rewards require active participation
  • Check your timezone and local timing

3. Tier status verification:

• • Confirm your current tier level
  • Check that tier benefits are correctly applied
  • Review recent engagement activity

4. Platform status:

• • Check for any platform announcements about reward delays
  • Verify that rewards program is currently active
  • Contact support if issues persist

Tier Status Not Updating

Symptoms: Points earned but tier not advancing, tier benefits not applying

Solutions:

1. Point calculation delays:

• • Points may take time to calculate and apply
  • Check point history for recent activities
  • Allow 24-48 hours for updates

2. Tier threshold verification:

• • Review current tier requirements in the app
  • Check that you've actually crossed the threshold
  • Verify all point-earning activities are being tracked

3. App refresh:

• • Close and reopen the app
  • Log out and log back in
  • Update to latest app version

Updated on: 05/06/2025