App Performance Issues

App Crashing or Freezing

Symptoms: App closes unexpectedly, becomes unresponsive, features not working

Solutions:

1. Basic troubleshooting:

• • Force close and restart the app
  • Restart your device
  • Update to latest app version
  • Free up device storage space

2. Device compatibility:

• • Check minimum system requirements
  • Update your device operating system
  • Close other apps running in background

3. Data and cache:

• • Clear app cache (Android)
  • Offload and reinstall app (iOS)
  • Ensure stable internet connection

Features Not Loading

Symptoms: Blank screens, loading errors, missing interface elements

Solutions:

1. Connection issues:

• • Check internet connectivity
  • Try switching networks (WiFi to mobile data)
  • Disable VPN if using one

2. App refresh:

• • Pull down to refresh where available
  • Navigate away and return to the screen
  • Close and reopen the app

3. Platform status:

• • Check for platform maintenance announcements
  • Try again in a few minutes
  • Contact support if persistent

Updated on: 05/06/2025