App Performance Issues

App Crashing or Freezing

Symptoms: App closes unexpectedly, becomes unresponsive, features not working
Solutions:
Basic troubleshooting:
Force close and restart the app
Restart your device
Update to latest app version
Free up device storage space
Device compatibility:
Check minimum system requirements
Update your device operating system
Close other apps running in background
Data and cache:
Clear app cache (Android)
Offload and reinstall app (iOS)
Ensure stable internet connection

Features Not Loading

Symptoms: Blank screens, loading errors, missing interface elements
Solutions:
Connection issues:
Check internet connectivity
Try switching networks (WiFi to mobile data)
Disable VPN if using one
App refresh:
Pull down to refresh where available
Navigate away and return to the screen
Close and reopen the app
Platform status:
Check for platform maintenance announcements
Try again in a few minutes
Contact support if persistent

Updated on: 05/06/2025