Rewards & Engagement Issues

Not Receiving Expected Rewards

Symptoms: Missing weekly rewards, daily rewards not appearing, tier benefits not working
Solutions:
Check eligibility requirements:
Verify minimum balance requirements are met
Confirm account verification is complete
Ensure you meet engagement minimums
Review reward timing:
Weekly rewards distribute on Fridays at 12:00 PM
Daily rewards require active participation
Check your timezone and local timing
Tier status verification:
Confirm your current tier level
Check that tier benefits are correctly applied
Review recent engagement activity
Platform status:
Check for any platform announcements about reward delays
Verify that rewards program is currently active
Contact support if issues persist

Tier Status Not Updating

Symptoms: Points earned but tier not advancing, tier benefits not applying
Solutions:
Point calculation delays:
Points may take time to calculate and apply
Check point history for recent activities
Allow 24-48 hours for updates
Tier threshold verification:
Review current tier requirements in the app
Check that you've actually crossed the threshold
Verify all point-earning activities are being tracked
App refresh:
Close and reopen the app
Log out and log back in
Update to latest app version

Updated on: 05/06/2025