This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.

Wallet & Balance Issues

Balance Not Updating

Symptoms: Transactions complete but balance doesn't reflect changes

Solutions:

1. Refresh your wallet:

• • Pull down to refresh in the wallet tab
  • Close and reopen the app
  • Log out and log back in

2. Check transaction status:

• • Review transaction history for pending transactions
  • Verify transaction IDs and confirmations
  • Allow time for network confirmations

3. Network issues:

• • Check internet connection
  • Try switching between WiFi and mobile data
  • Wait a few minutes and check again

Missing Transactions

Symptoms: Expected transactions not appearing in wallet or history

Solutions:

1. Verify transaction details:

• • Check that sender used correct wallet address
  • Confirm transaction was actually sent
  • Ask sender for transaction ID

2. Network confirmation delays:

• • Allow extra time for network processing
  • Check if transaction is still pending
  • Monitor for several hours before escalating

3. Filter and search issues:

• • Check transaction history filters
  • Look in all transaction categories
  • Search by amount or approximate date

Updated on: 05/06/2025