This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.

Wallet & Balance Issues

Balance Not Updating

Symptoms: Transactions complete but balance doesn't reflect changes
Solutions:
Refresh your wallet:
Pull down to refresh in the wallet tab
Close and reopen the app
Log out and log back in
Check transaction status:
Review transaction history for pending transactions
Verify transaction IDs and confirmations
Allow time for network confirmations
Network issues:
Check internet connection
Try switching between WiFi and mobile data
Wait a few minutes and check again

Missing Transactions

Symptoms: Expected transactions not appearing in wallet or history
Solutions:
Verify transaction details:
Check that sender used correct wallet address
Confirm transaction was actually sent
Ask sender for transaction ID
Network confirmation delays:
Allow extra time for network processing
Check if transaction is still pending
Monitor for several hours before escalating
Filter and search issues:
Check transaction history filters
Look in all transaction categories
Search by amount or approximate date

Updated on: 05/06/2025