This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.

Account & Login Issues

Can't Log In

Symptoms: Unable to access your account, login errors, authentication failures

Solutions:

1. Check your credentials:

• • Verify email address spelling
  • Ensure password is correct (check caps lock)
  • Try typing password manually instead of using auto-fill

2. Reset your password:

• • Tap "Forgot Password" on login screen
  • Check email for reset instructions
  • Follow the reset process completely

3. App and device troubleshooting:

• • Update to the latest app version
  • Restart the app completely
  • Restart your device
  • Check internet connection

4. Account verification status:

• • Ensure KYC verification is complete
  • Check for any account restrictions
  • Review any recent security changes

Updated on: 05/06/2025