This guide covers the most frequently encountered issues and their solutions. If you don't find your specific problem here, contact our support team through the app.

Account & Login Issues

Can't Log In

Symptoms: Unable to access your account, login errors, authentication failures
Solutions:
Check your credentials:
Verify email address spelling
Ensure password is correct (check caps lock)
Try typing password manually instead of using auto-fill
Reset your password:
Tap "Forgot Password" on login screen
Check email for reset instructions
Follow the reset process completely
App and device troubleshooting:
Update to the latest app version
Restart the app completely
Restart your device
Check internet connection
Account verification status:
Ensure KYC verification is complete
Check for any account restrictions
Review any recent security changes

Updated on: 05/06/2025