Getting Additional Help
When to Contact Support
Contact our support team for:
Issues not resolved by troubleshooting guides
Security concerns or suspicious activity
Account verification problems persisting over 5 business days
Technical issues affecting platform functionality
Questions about specific transactions or rewards
How to Contact Support
Through the app: Use the built-in support chat feature
Email support: Available for non-urgent issues
Emergency security: Use priority contact for security issues
Information to Provide
When contacting support, include:
Clear description of the problem
Screenshots of error messages
Transaction IDs (if applicable)
Account email address
Device type and app version
Steps you've already tried
Response Times
General inquiries: 24-48 hours
Technical issues: Within 1 business day
Security concerns: Priority response within hours
Account verification: 1-5 business days
Updated on: 05/06/2025
Thank you!