Getting Additional Help

When to Contact Support

Contact our support team for:

• Issues not resolved by troubleshooting guides
• Security concerns or suspicious activity
• Account verification problems persisting over 5 business days
• Technical issues affecting platform functionality
• Questions about specific transactions or rewards

How to Contact Support

1. Through the app: Use the built-in support chat feature
2. Email support: Available for non-urgent issues
3. Emergency security: Use priority contact for security issues

Information to Provide

When contacting support, include:

• Clear description of the problem
• Screenshots of error messages
• Transaction IDs (if applicable)
• Account email address
• Device type and app version
• Steps you've already tried

Response Times

• General inquiries: 24-48 hours
• Technical issues: Within 1 business day
• Security concerns: Priority response within hours
• Account verification: 1-5 business days

Updated on: 05/06/2025