To ensure security and compliance with Anti-Money Laundering (AML) and financial regulations, all Toco users must complete identity verification, also known as Know Your Customer (KYC) verification.

Why Verification is Required

Account verification helps us:

• Protect your account from unauthorized access
• Comply with anti-money laundering regulations
• Ensure the security of the Toco ecosystem
• Enable full platform functionality including rewards

What You'll Need

Prepare these documents before starting verification:
Government-issued ID (one of the following):

• Passport
• Driver's license
• National ID card
  Proof of Address (issued within the last 3 months):
• Utility bill
• Bank statement
• Government correspondence

Verification Process

1. Access Verification: In the app, go to Settings > Account Verification
2. Consent to the storing of your personal and biometric data for verification purposes
3. Confirm that you are over the age of 18.
4. Choose the document issuing Country: The country that issued your ID, Passport and proof of address document.
5. Choose Document Type: Select your preferred ID type
6. Take Photos:

• • Clear photo of the front of your ID
  • Clear photo of the back of your ID (if applicable)
  • A video selfie of you (no glasses, earings etc.)

7. Address Verification: Upload your proof of address document
8. Submit: Review and submit your documents
9. Final Review: Review the extracted details of your Documents and edit if necessary.

Beneficial Owner Declaration

This declaration confirms that you are the owner of the funds that will be used in your toco wallet.

• Confirm and Sign the Beneficial Owner Declaration.
• Fill in the OTP sent to your email address to complete the process.

Verification Timeline

• Automatic approval: Most verifications are processed instantly
• Manual review: Some applications may take 1-3 business days
• Additional information: We may request clarification or additional documents

Verification Status

Check your verification status in the app:

• Pending: Documents are being reviewed
• Approved: Verification complete - full access granted
• Retry Verification: There was an error with one of the documents, please re-upload your documents

Important Tips

• Ensure photos are clear and well-lit
• Make sure all text on documents is readable
• Use original documents (not photocopies)
• Ensure your selfie clearly shows your face.

What if Verification Fails?

If your verification is not approved:

1. Check the reason provided in the app
2. Resubmit with corrected documents
3. Contact support if you need assistance

Privacy and Security

Your personal information is:

• Encrypted and stored securely
• Used only for verification and compliance purposes
• Never shared with third parties without your consent
• Protected according to our Privacy Policy
  Note: Verification requirements may change based on regulatory updates. Always refer to the current process in the app.

Updated on: 05/06/2025